Customer Case Studies

Real-world telecom loyalty success.

Operators across the world have used Connex Rewards-powered technologies to drive engagement, reduce churn, and build deeper customer relationships. Here are a few of their stories.

Wireless · Brazil

TIM Brasil — TIM Mais

Challenge

TIM Brasil sought to improve customer retention, increase digital engagement, and strengthen loyalty across a highly competitive wireless market.

Solution
  • Tiered loyalty architecture
  • Embedded app-based rewards
  • Personalized customer missions
  • Rewards marketplace integrations
  • Multi-channel communications
  • Partner ecosystem engagement
Results
30%
Eligible-user engagement
70%
Recurring engagement
32M
Eligible subscribers
↑
App activity & participation
Fiber & Broadband · USA

Regional US ISP

Challenge

Mid Size Regional ISP, needed to differentiate its broadband service in expanding fiber markets and deepen subscriber relationships beyond connectivity.

Solution
  • Connex Rewards engagement platform
  • Personalized customer experiences
  • Mission-driven loyalty mechanics
  • Multi-category reward ecosystem
Impact
↑
Subscriber engagement
★
Brand differentiation
⚓
Stickier relationships
✓
Fiber-market positioning
Aggregate Impact

The Connex Rewards track record

Programs powered by Connex Rewards technologies have consistently delivered the engagement metrics operators want — at scale, across geographies, and across telecom segments.

30%
Eligible-user engagement
70%
Recurring engagement
↑
App interaction growth
↓
Meaningful churn reduction

Could your loyalty program tell a story like these?

Let's discuss what Connex Rewards could deliver for your subscriber base.

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